Privacy Policy

Bamboo Court ("we", "us", or "our") is committed to handling your personal information with care and transparency. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to it.

Our services are provided from 23 Lung Wah Street, Sha Tin, New Territories, Hong Kong. This policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

1. Information We Collect

We may collect the following personal data when you contact us, submit an enquiry form, or engage with our residential programmes:

• Name and contact details (phone number, email address)
• Information about the elderly individual you are enquiring on behalf of (name, age, care considerations)
• Communication history (messages sent through our website or by phone)
• Website usage data collected via cookies (see Section 6)

2. How We Collect Information

We collect personal data through the following means:

• Enquiry forms submitted through our website
• Phone calls and email correspondence
• In-person visits and admission consultations
• Cookies and similar technologies on our website

3. How We Use Your Information

Personal data collected is used for the following purposes:

• Responding to your enquiry or request
• Arranging visits, consultations, or admissions to our residential programmes
• Maintaining communication with families regarding a resident's experience
• Improving our website and services based on usage patterns
• Complying with our legal obligations under Hong Kong law

We do not use your information for unsolicited marketing, and we do not share your data with third parties for their marketing purposes.

4. Legal Basis for Processing

We process personal data on the following bases:

• Consent — where you have submitted a form or contacted us directly
• Legitimate interest — to respond to enquiries and communicate with families of residents
• Legal obligation — where required by Hong Kong law

5. Data Retention

Personal data submitted through our website is retained for a maximum of 24 months from the date of last contact, unless you have entered into a residential arrangement with us, in which case data relevant to that arrangement may be retained for seven years in accordance with standard record-keeping requirements. Data is then securely deleted or anonymised.

6. Cookies

Our website uses cookies to understand how visitors use the site and to improve the overall experience. We use essential cookies (necessary for the site to function), analytics cookies (to understand visitor behaviour), and optional preference cookies. Please see our Cookie Policy for full details and preference management options.

7. Third-Party Services

We may use the following third-party services on our website:

• Google Analytics — for website usage analysis (data is anonymised where possible)
• Google Maps — embedded map to display our location (governed by Google's Privacy Policy)

These services may collect data in accordance with their own privacy policies, which we encourage you to review independently.

8. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, loss, or misuse. These measures include:

• Access restricted to authorised staff with a direct care or administrative role
• Secure communication channels for sensitive correspondence
• Regular review of data access and storage practices

In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

9. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received data from a minor, please contact us so we can remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website following any updates constitutes acceptance of the revised policy.

13. Contact Us

For any questions or requests relating to this Privacy Policy or the personal data we hold, please contact our privacy team:

• Email: [email protected]
• Address: 23 Lung Wah Street, Sha Tin, New Territories, Hong Kong
• Phone: +852 3562 8174

We aim to respond to all data-related requests within 14 calendar days.